It is recommended to put them on gently by rolling them on the hand because the bracelets are mounted on elastic thread, and for this it is very important to make a bracelet the size of your wrist.

Our creations are designed for everyday use, but their lifespan may vary depending on maintenance. It is recommended to avoid wearing them when using strong products (household products, abrasives, etc.) in order to extend their lifespan. On the other hand, water does not damage them during household work.

Quick tip: Store your bracelets in a dry place.

To choose the right size measure your wrist and add 1 to 2 cm for a comfortable fit.

Our bracelets are made of freshwater pearls, natural stones, faceted stones, findings and stainless steel charms.

If you wish to change or cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we can usually change or cancel it without any problems.

If you wish to return or exchange your bracelet, please contact us within 14 days of receiving your order . We will provide you with detailed instructions on the return or exchange process.

The delivery time of orders may vary depending on your geographic area. At Alma y Luz, we generally ship orders within 24 hours after payment (excluding weekends).

Delivery times may also vary if it is a custom-made bracelet.

You can track the status of your order using the tracking number provided in the shipping confirmation email. If you wish to modify or cancel your order, we remain at your disposal for any questions or additional information.

If you would like to return a bracelet for a refund, please contact us within 14 days of receiving your order . Once we receive the returned bracelet, we will inspect it to ensure it has not been worn or damaged. If the jewelry is intact, we will process the refund as soon as possible, usually between 5 and 10 days after receiving the returned bracelet.